Firmware Upgrade Fails

[braunsquared]

I just purchased a new TQi from the local hobby shop. Got home, replaced the receiver in my car, put the batteries in the transmitter and turned it on. All was good. I then downloaded the Traxxas Link App and as soon as the transmitter is connected, it tells me I have to upgrade the firmware to continue. I select the only available option, 'Proceed', which brings me to the version information screen. It finds the transmitter successfully with '2.0.44 to 2.1.56' next to it. The bottom button turns blue and says 'Touch Here to Proceed With The Firmware Update'. Selecting it brings me to a new screen with a single centered button saying 'Begin Update'. I select the button and the status label changes to 'Getting information from transmitter...' Almost immediately it changes to 'No response to the last packet. Retrying...'. After a moment, the screen changes to say 'Failed after too many retries. Please turn off and on the transmitter and vehicle and try again.' with a new button saying 'Retry Update'. If I select retry, same thing happens.

I have tried power cycling both the transmitter and receiver. Uninstalling/Reinstalling the iPhone app. Rebooting the iPhone. Resetting the model memory of the transmitter to factory defaults and rebinding the transmitter and receiver. It will not install the update and it's extremely disappointing. Please advise.

Thanks,
Tim

[ksb51rl]

An issue like this is probably best handled by the Traxxas Customer Support team.
In the US: 1-888-TRAXXAS (1-888-872-9927)

[csnakagi]

The same problem here... Update .77

[TrxRichard]

Go to the app store and update to the newest version of the app. There is a fix in the new update to take that bug out.

[csnakagi]

Go to the app store and update to the newest version of the app. There is a fix in the new update to take that bug out.

I've tryed that too yesterday and now again and had the same results..
Will traxxas ignore that issue???

http://imageshack.us/photo/my-images/849/fotosz.png/

[TrxRichard]

I would suggest calling Traxxas. 1-888-Traxxas

[csnakagi]

I would suggest calling Traxxas. 1-888-Traxxas

That's possible if i had a fluent english... But i haven't...
And i'm from Brasil...

[csnakagi]

Ok... I've trainned my english with Traxxas suport yesterday... And they asked me to send my Tx to then...
But i was thinking about it and i believe it pays to buy a new one...

[Ed_72455]

well heck, if you dont want the old one send it to me... I will take it off your hands..

[csnakagi]

I boght a new one and it's ok now... And bought another one without dok base to take the radio and install the old dock...

[TerryFMJ]

I had the same issue where I connected my iPod to the TX and did the firmware update. It killed the whole TX to where it wouldn't even power on. I called Traxxas, they were aware of the situation, gave me an RMA and I sent it back to them. They promptly sent me a new TX. This time, when I did the firmware update, I made sure the TX and RX were both turned on and sitting right next to each other. The firmware updated without any issues and continues to work fine to this day. My advice, make sure both TX and RX are powered on before you do the update.

[MJP]

I have a TQI 6528 (SN A0044324) from/for my summit and worked perfectly well with my lovely beast.

I installed the BlueTooth Module 6511, it demands a firmware update. I connect the Module with my Android phone and start the process. The process goes through but never works. The Traxxas App shows a green TX connected icon. "TQi Transmitter (Bluetooth) 0.0.0 to 2.2.22)

The transmitter is blinking orange. I lauch the firmware update.

This is the information of the app:
Attempting to perform firmware update...
Getting information from the transmitter...
Performing Update
Skipping (stage 1 of 2 ) update
Verifying (state 1 of 2)
Updating (stage 2 of 2)...
FAILED TO GET A RESPONSE FROM THE TQI TRANSMITTER...

The Transmitter LED is now solid green.


Whenever I turn on my Transmitter it flashes Orange and it won't connect to my Receiver/Summit.

Application Version 5.2.0.5249 from April 27 2015 running on a Android Note 3 with Android Lollipop.

[dcfox]

My son did the update on his docking base TX(non bluetooth). Now It's just blinking both red/green (orange?) at the same time really fast and won't do anything.

[Samer]

Guys, have you tried rebinding the transmitter and receiver? It's a simple procedure:
1- Turn both transmitter and receiver off
2- Open the receiver box on your vehicle to have easy access to the link button
3- While pressing SET button, switch on the transmitter - LED should be blinking red
4- While pressing the link button on your vehicle's receiver, power on the vehicle
If things go well, they should link in a second or two and LEDs on both ends turn green. Try it out.

[dcfox]

I've tried everything and mine won't stop the blinking.
Can't rebind...can't get the iphone to connect...nothing.

[MJP]

The orange blinking never stops. I can hold Menu or Set or both, it will blink orange forever.
Unless I try to update the firmware, then it turns green but inoperable. Turning off and on, it will again blink orange.

Traxxas Support told me to contact my local hobby shop in Europe. But I bought the TQi in the US. And the Firmware flash process destroyed the TQi, not "using" it. I am very frustrated.

Crosspost here: https://traxxas.com/forums/showthrea...g-orange-light

[dcfox]

Did anyone ever find a solution for this?I've got this RX/TX sitting here collecting dust.
I'd like to get it fixed so I can reinstall it(and remove my Spektrum rx).
Wanting to sell the Slash Ultimate and will be much easier to sell rtr...not needing a rx/tx.

[saber]

Hey
Got the same issue here. My TQi is now dead.
I updated to the latest iPhone app. connected it to the docking base and it wanted to do an update.
I got to part 2 of 2 and then got almost to the end and says transmitter disconnected.
I now just have a rapidly flashing RED/GREEN light on the TQi and it won't respond to anything.

I will be really annoyed if this update Bricked the TQi.

Anyone got any suggestions.

[Electromen]

Delete the app, then:

Reset the Tx to factory defaults and then Bind it to the Receiver

1. Turn off Transmitter
2. Press and Hold both Menu and Set
3. Turn on Transmitter
4. Release both buttons
5. Transmitter now blinks Red
6. Press Set
7. LED in now Green and back to factory defaults
8. Bind to Receiver, do the following
9. Turn off Transmitter and Receiver
10. Open the Receiver box (Not the ESC, the Receiver is inside the black box)
11. Press and Hold Set button on Transmitter Turn on
12. Transmitter LED will flash red slowly - Release the Set button
13. Press and Hold Receiver Link button (This is inside the Receiver box)
14. Turn on Truck
15. Release Link button
16. Transmitter and Receiver LED should now be solid Green. (Transmitter and Receiver are Green, this does not concern the ECS, we are talking about the Receiver)
17. Confirm steering works.
18. Apply small amount of silicon grease to the Receiver gasket
19. Be sure everything in Receiver box is plugged in and wires are not pinched
20. Replace Receiver cover.
21. Install the app
22. On an iPhone, go to Settings > Turn On Airplane Mode > Turn On WiFi > Turn On Bluetooth (this prevents phone calls and text messages from interrupting the Firmware Update)
23. Link the Bluetooth Module
24. Update Firmware should now work
23. Let me know if you're successful

[saber]

Delete the app, then:

Reset the Tx to factory defaults and then Bind it to the Receiver

1. Turn off Transmitter
2. Press and Hold both Menu and Set
3. Turn on Transmitter
4. Release both buttons
5. Transmitter now blinks Red
6. Press Set
7. LED in now Green and back to factory defaults
8. Bind to Receiver, do the following
9. Turn off Transmitter and Receiver
10. Open the Receiver box (Not the ESC, the Receiver is inside the black box)
11. Press and Hold Set button on Transmitter Turn on
12. Transmitter LED will flash red slowly - Release the Set button
13. Press and Hold Receiver Link button (This is inside the Receiver box)
14. Turn on Truck
15. Release Link button
16. Transmitter and Receiver LED should now be solid Green. (Transmitter and Receiver are Green, this does not concern the ECS, we are talking about the Receiver)
17. Confirm steering works.
18. Apply small amount of silicon grease to the Receiver gasket
19. Be sure everything in Receiver box is plugged in and wires are not pinched
20. Replace Receiver cover.
21. Install the app
22. On an iPhone, go to Settings > Turn On Airplane Mode > Turn On WiFi > Turn On Bluetooth (this prevents phone calls and text messages from interrupting the Firmware Update)
23. Link the Bluetooth Module
24. Update Firmware should now work
23. Let me know if you're successful

Thanks for the help.
The Menu Set process doesn't work on mine. Just keeps blinking red/green.
I saw this the other day and tired it but had no luck.

However, I was finally able to get it to work by getting the app to pick up the Transmitter.
Took several goes to pick it up and then still took a couple of goes before the firmware copied over correctly.

It look like the firmware had been wiped on the Transmitter but just hadn't taken up the new version as it said the version on the transmitter was 0.0.0.

At least it is working again, thanks for the help Electromen

Oh and just have to say that Traxxas support really sucked with helping me with this.
They just said that the Transmitter needs to be repaired at my cost even though it was their app that caused the issues.
Didn't even offer any problem solving to try first.
Really poor poor form. I expected a lot more from their support team.

[Electromen]

I'm glad you got it working, Happy New Year.

[gdgiordano]

Thanks for the help.
The Menu Set process doesn't work on mine. Just keeps blinking red/green.
I saw this the other day and tired it but had no luck.

However, I was finally able to get it to work by getting the app to pick up the Transmitter.
Took several goes to pick it up and then still took a couple of goes before the firmware copied over correctly.

It look like the firmware had been wiped on the Transmitter but just hadn't taken up the new version as it said the version on the transmitter was 0.0.0.

At least it is working again, thanks for the help Electromen

Oh and just have to say that Traxxas support really sucked with helping me with this.
They just said that the Transmitter needs to be repaired at my cost even though it was their app that caused the issues.
Didn't even offer any problem solving to try first.
Really poor poor form. I expected a lot more from their support team.

Yeah they made me send mine back for $20. The kid I talked to twice was a total prick. I don't understand how so many people think they are so good.

People on these forums are twice as nice and helpful as the support line morons.

[saber]

Yeah they made me send mine back for $20. The kid I talked to twice was a total prick. I don't understand how so many people think they are so good.

People on these forums are twice as nice and helpful as the support line morons.

Yea agree.

Everyone seems to rave about their customer service. I have dealt with them 3 times now and all have been total crap.

Forum has been so much more helpful.

[stncldtex]

Has anyone come up with a fix for this? Got a new transmitter 6529A installed the BT module from a two channel I have. Powered it up, and linked it to my S6 running Android 6.0. Went to update the firmware. First stage went through. Second failed and gave me the orange LED. Can't bind it to the car nor can I get it to complete the firmware update. Please help before this thing becomes range fodder.

Sent from my SM-G920T using Tapatalk

[stncldtex]

Has anyone come up with a fix for this? Got a new transmitter 6529A installed the BT module from a two channel I have. Powered it up, and linked it to my S6 running Android 6.0. Went to update the firmware. First stage went through. Second failed and gave me the orange LED. Can't bind it to the car nor can I get it to complete the firmware update. Please help before this thing becomes range fodder.

Sent from my SM-G920T using Tapatalk

Transmitter won't reset either.

Sent from my SM-G920T using Tapatalk

[Electromen]

Transmitter won't reset either.

Sent from my SM-G920T using Tapatalk

I would call Traxxas.

[stncldtex]

I would call Traxxas.

Had a feeling that was gonna be the response I got. Thanks I give them a call.

Sent from my SM-G920T using Tapatalk

[highlander]

Thanks for the commentary and opinions!

[Twelvizm]

Just wanted to chime in with another bricked transmitter. Just got my wireless module, was going to go and get everything setup the way I like, when I was prompted to upgrade my firmware. Now I'm sitting here dead in the water and cannot get the transmitter to do anything.

Lovely.

Well, at least my Xmaxx looks pretty.

[222]

Sorry if this has been asked and answer was given, but who makes the a-arms that you have on it? They look outstanding!

[Twelvizm]

Sorry if this has been asked and answer was given, but who makes the a-arms that you have on it? They look outstanding!

This is the Integy Suspension Conversion Kit, it's super beefy. Stronger than the other billet arms, the strongest on the market. I also upgraded with the Integy steering arms and +12mm wheel hubs.

[Twelvizm]

Here's a video of my failed firmware update.

[Twelvizm]

Here's a video of my failed firmware update.

Follow Up: Called Traxxas support. Like others have stated, the transmitter has to be sent back to Traxxas to be fixed. As this thread/problem is several years old, you'd think they'd solve the problem by now. Guess not. I'll be looking out for a transmitter/receiver replacement.

[Levon1983]

I have the same problem. 2 of my tqi transmitters died because of a firmware update. 1 was the tqi 2ch with docking and the other a 4ch tqi bluetooth version.

the docking base tqi died while updating and the bluetooth model did the update and worked ok but after tuning off it wouldn't turn on anymore.

if I turn them on nothing happens. no led nothing.

i have no warranty on them anymore. My LHS www.toemen.nl says call the importer, the importer says its broken beyond repair and I have to buy a new one (I will but it won't have Traxxas on it anymore). Traxxas support says call my importer for my country.

[Levon1983]

I think Traxxas won't be doing anything about it. they not going to solve this problem. they will just do nothing and make a new transmitter and say you to buy that.

I have only 1 word for it!!!! Futaba.

[Rain Dawg]

I have the same problem. 2 of my tqi transmitters died because of a firmware update. 1 was the tqi 2ch with docking and the other a 4ch tqi bluetooth version.

the docking base tqi died while updating and the bluetooth model did the update and worked ok but after tuning off it wouldn't turn on anymore.

if I turn them on nothing happens. no led nothing.

i have no warranty on them anymore. My LHS www.toemen.nl says call the importer, the importer says its broken beyond repair and I have to buy a new one (I will but it won't have Traxxas on it anymore). Traxxas support says call my importer for my country.

A couple of yrs ago I had one where the green LED went out and I sent it to Traxxas and they said they reflashed it and I've never had an issue since.
Now I have 3 #6528 tx's and all 3 with blue tooth modules and all 3 are connected to the 3 trucks and 1 boat so if one goes down I've always got a backup.
All 3 tx's and blue tooth modules did the latest firmware updates (Aug 2018) on 3 brand new 6533 rx's so all 4 now have telemetry with no issues.

[Loenne-Michel]

Hello Guys,
first my apologize for bad english, it´s a foreign language for me...

I´d like to share my problems about the firmware upgrade of the tqi transmitter and receiver via Bluetooth.
My rig is a Slash 4x4 purchased in 2015. I also purchased the bluetooth module and telemetry with it. All features
worked fine for me since the first day of use. All firmware updates in the first two years proceeded fine and without
any problems. I was really happy to own that fantastic RC and had a lot of fun with it... till summer 2018.
Another firmware upgrade... no problem, i thought… but: FAIL ! Suddenly lost connection between Android Device and transmitter during update. So i had the fast blinking red/green (orange) light on my tqi transmitter. I tried everything… reset to defaults...new binding…fail...even connection between phone and transmitter failed. Nothing to do. Sudden death of my loved RC, just after i had upgraded it with integy parts and other stuff for lots of money. So far so bad.
I was frustrated and storaged my slash for several months….almost forgot about it. But yesterday i went back to solve that problem, because we miss the slash around the Ford Raptor of my son. One last try to get rid of that blinking issue, before shipping the whole thing to my german importer.
I found this thread and it´s very useful hints. Now it´s time to say !!!THANK YOU!!! to every single comment.
First i used my newest device with android version 7.1 … fail. Even connection via Bluetooth between phone and tqi transmitter failed.
Then i had an idea. Let´s try my old Samsung Galaxy S3 (Android 4.4) Installed Traxxas Link on it... and it worked!!! Immediately bluetooth connection to tqi transmitter! Starting firmware update for transmitter. No firmware detected (0.0.0)
Update started automatically and worked. Newest firmware on my tqi transmitter!!! :-))) Also the receiver had no firmware on it (0.0.0) it was also no problem to write the newest firmware to the receiver (Traxxas Link: select "support", then "update")
Now my Slash is back in business and i am happy AF !!!!

So... for me it seems to be the final solution: Android 4.4 (maybe better Bluetooth version for the Traxxas link module???) idk
btw... had my phone in flight mode, only Bluetooth on.

Again, sorry for maybe bad english, and the huge amount of text for the small solution.

Hope everyone get´s his Traxxas back to life!!!

Greetings from Germany... Michel

[jimmygouvea]

Hello Guys,
first my apologize for bad english, it´s a foreign language for me...

I´d like to share my problems about the firmware upgrade of the tqi transmitter and receiver via Bluetooth.
My rig is a Slash 4x4 purchased in 2015. I also purchased the bluetooth module and telemetry with it. All features
worked fine for me since the first day of use. All firmware updates in the first two years proceeded fine and without
any problems. I was really happy to own that fantastic RC and had a lot of fun with it... till summer 2018.
Another firmware upgrade... no problem, i thought… but: FAIL ! Suddenly lost connection between Android Device and transmitter during update. So i had the fast blinking red/green (orange) light on my tqi transmitter. I tried everything… reset to defaults...new binding…fail...even connection between phone and transmitter failed. Nothing to do. Sudden death of my loved RC, just after i had upgraded it with integy parts and other stuff for lots of money. So far so bad.
I was frustrated and storaged my slash for several months….almost forgot about it. But yesterday i went back to solve that problem, because we miss the slash around the Ford Raptor of my son. One last try to get rid of that blinking issue, before shipping the whole thing to my german importer.
I found this thread and it´s very useful hints. Now it´s time to say !!!THANK YOU!!! to every single comment.
First i used my newest device with android version 7.1 … fail. Even connection via Bluetooth between phone and tqi transmitter failed.
Then i had an idea. Let´s try my old Samsung Galaxy S3 (Android 4.4) Installed Traxxas Link on it... and it worked!!! Immediately bluetooth connection to tqi transmitter! Starting firmware update for transmitter. No firmware detected (0.0.0)
Update started automatically and worked. Newest firmware on my tqi transmitter!!! :-))) Also the receiver had no firmware on it (0.0.0) it was also no problem to write the newest firmware to the receiver (Traxxas Link: select "support", then "update")
Now my Slash is back in business and i am happy AF !!!!

So... for me it seems to be the final solution: Android 4.4 (maybe better Bluetooth version for the Traxxas link module???) idk
btw... had my phone in flight mode, only Bluetooth on.

Again, sorry for maybe bad english, and the huge amount of text for the small solution.

Hope everyone get´s his Traxxas back to life!!!

Greetings from Germany... Michel

bom dia amigo sou brazil funcionou com android 4.4?

[lowpolyjoe]

good grief.

I just bought the Bluetooth module last week and have not had much time to play with it. just tried the other day and the firmware install failed. initially appeared to brick my transmitter completely - could not pair with the receiver in the TRX it goes with . I shut everything off, held back the tears, and went to drive my slash for a while.

an hour or so later, I tried linking the transmitter/receiver again and it worked. a miracle since I don't know how the firmware would have reverted to defaults anything like that without any action on my part.

I was planning to try the firmware update again but i'm terrified after reading this thread. i'd like to use it, but at this point i'm wondering if my lhs will accept this module for return so I don't wreck my transmitter.

[niio]

so I was able to get it somehow working. the same issue, receiver started to update again and again, sometimes it runs even to 30%, when it stops (it looks like lost connection from trans to receiv). So I turned of car, then trans, then app. I turned trans and car on. turned app on. on the update page in the app I disabled the receiv update by long holding on it. I turned everything back off. Then back on and no more updates for receive appears. I was able to use the app.