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  1. #1
    RC poster
    Join Date
    Oct 2020
    Posts
    8

    Logging into account to traxxas.com / latrax.com

    I can never log into either traxxas.com or latrax.com with my account, it always says "Sorry, unrecognized username or password. Have you forgotten your password?". I use a password manager so I know the username and password are correct. Every time I have to use the forgot password option to get a one-time login emailed to me and no matter what I update my password to, it won't work next time I try to log in.

    Is this just me or is this a known issue that happens to other people? Is there something I could do to fix this?

    I never have a problem logging into my community account.

  2. #2
    Marshal Double G's Avatar
    Join Date
    May 2008
    Posts
    14,279
    I haven't.

    Contact Customer Support.
    The Super Derecho

  3. #3
    RC Champion RCWilly's Avatar
    Join Date
    Feb 2019
    Location
    California Bay Area
    Posts
    1,041
    Quote Originally Posted by markgullett View Post
    I can never log into either traxxas.com or latrax.com with my account, it always says "Sorry, unrecognized username or password. Have you forgotten your password?". I use a password manager so I know the username and password are correct. Every time I have to use the forgot password option to get a one-time login emailed to me and no matter what I update my password to, it won't work next time I try to log in.

    Is this just me or is this a known issue that happens to other people? Is there something I could do to fix this?

    I never have a problem logging into my community account.
    Hmmm, I never tried logging in before (usually get stuff from Amain Hobbies), but I am also having the same issue, but I think I might know what the problem is.

    Here is the screenshot I took of the login page:



    I remember I clicked on the "click here" on the right, which I think is only an account for the the Traxxas Community. I think the "create new account" page (in the upper left, on the right of the login tab) has the account that works on both places.
    Everyday's a gift, thus now is called the present.

  4. #4
    RC poster
    Join Date
    Oct 2020
    Posts
    8
    My Community (forum) account is a different username/password from the customer account. I've contacted customer support; thanks for your help.

  5. #5
    RC poster
    Join Date
    Oct 2020
    Posts
    8
    Well, I thought my username was my email address and it isn't. They got me straightened out.

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